Mastering Automated Reputation
RevIQ is your 24/7 Reputation Manager. This guide walks you step-by-step through setup, daily use, and how the AI protects your brand while growing your 5-star reviews.
Prefer a PDF? Download the printable playbook here.
0Quick Overview — How RevIQ Works
RevIQ turns your daily guests into a steady flow of 5-star reviews. You log who visited, and the system handles everything else:
- Log the Visit: Type a name and phone number, upload a photo of your guest list, import a CSV, or let the Desktop App sync automatically from your booking platform.
- The Feedback Loop: Our AI Assistant texts the customer: “How was your experience?”
- The Filter: Positive feedback gets a Google Review link. Negative feedback stays private and alerts your manager.
- The Recovery: Win back unhappy guests by sending a personalized coupon directly in the chat.
1Essential Setup
When you first log in, you will see a Getting Started checklist on your Dashboard. Complete these three steps to activate your growth engine:
- Connect Google Reviews: Go to the Reviews page and click “Connect Google”. Select your business location so we can track your rating and analyze feedback trends.
- Create Your First Flyer: Go to Flyers and generate a QR-powered flyer. Place it at your front desk so guests can check in.
- Invite Your Team: Go to Settings > Team tab and add your staff so they can help log visits and manage conversations.
⚙️ Key Settings to Configure
Go to Settings > General tab to configure:
- Timezone: Ensures messages are sent at the right local time.
- Quiet Hours: Set start/end times so customers are never texted too early or late (default: 8 PM – 10 AM).
- AI Assistant Name: Customize the name your AI uses when texting customers (default: “Aitana”).
- Follow-up Delay: How many hours after a visit before the first text goes out.
- Google Review URL: Your direct Google review link — this is what gets sent to happy customers.
- Average Ticket: Used to calculate ROI metrics on your dashboard.
- Preferred Language: Set your business language for AI communications.
📱 SMS Compliance (Required)
Go to Settings > Compliance tab to:
- Claim a Phone Number: Get a local phone number for your AI Assistant to text from.
- Complete A2P Registration: Required by carriers (AT&T, T-Mobile, etc.) to send business text messages. Fill out your business details to get verified.
2Invite Your Team
Don't do it alone. Invite your staff to help manage visits and replies.
- Go to Settings > Team tab.
- Click “Add Member” and enter their details.
- Phone Number (Crucial): Add their mobile number so they receive real-time SMS alerts for negative feedback or VIP visits.
- Choose a Role:
- Owner: Full access including billing and danger zone settings.
- Manager: Can edit settings and manage the team. Receives negative feedback alerts via SMS.
- Staff: Can log visits and reply to chats. No access to billing or sensitive settings.
3Reviq Desktop & Chrome Extension
If you use a reservation system, you can automate visit logging entirely. Go to the Connection Hub (Integrations page) to get started.
💻 Desktop AppRECOMMENDED
Runs on your Mac or PC. Connects directly to your booking platform with full AI “God Mode” support.
- ✅ Background sync every hour (Auto-Scan)
- ✅ AI Prompt for custom data extraction
- ✅ Privacy-first — scraping runs locally
🌐 Chrome Extension
A lighter alternative that works in your browser. Good for quick syncs or older devices.
- ✅ Works in Chrome browser
- ✅ Manual and hourly sync
- ✅ Easy to install (.zip download)
Supported Platforms
⚡️ Download: Go to the Connection Hub in your dashboard to download the Desktop App (Mac/Windows) or Chrome Extension.
4Reviews, Sync & AI Insights
Once Google is connected, your Reviews page becomes your reputation command center.
- Live Sync: We automatically pull your latest Google Reviews and display them with star ratings and timestamps.
- Auto-Reply: Toggle on AI Auto-Reply to let the AI respond to Google Reviews on your behalf — professionally and in your brand's voice.
- AI Insights: The system analyzes your reviews using AI and generates actionable insights, highlighting common themes like “Long wait times” or “Great ambiance” so you know exactly what to improve.
- Sentiment Score: See your overall positive sentiment percentage at a glance.
💡 Tip: Connect Google first from the Reviews page, then select your exact business location from the list.
5Logging Visits (The Trigger)
Every review starts with a logged visit. Click Log Visit on your dashboard (or the +Log button on mobile) to choose from three methods:
1. Manual Entry
The most common method. Type the customer's name and phone number. Country code is auto-detected from your business phone. Hit submit and they're queued for follow-up.
2. Scan Photo (AI)
Have a handwritten list or a screenshot? Upload a photo and our Vision AI will extract names and phone numbers automatically — even from messy handwriting.
3. Upload CSV
Bulk import from a CSV or Excel file. Map your columns to name and phone fields, then import hundreds of visits at once with bulk actions.
🤖 Automated Option: If you use the Desktop App or Chrome Extension (Step 3), visits are synced automatically from your booking platform — no manual work needed.
6The “Gatekeeper” Logic
After the configured delay (set in Settings), the AI sends a text in the customer's language: “Hi [Name], thanks for visiting! How was your experience?”
The AI replies: “That's awesome! Would you mind sharing that on Google?” and sends your Direct Review Link.
The AI BLOCKS the review link and alerts your Manager via SMS immediately. It apologizes and asks for details, keeping the rant private.
🌍 Multi-Language: The AI automatically detects the customer's language and responds accordingly. Your business preferred language can be set in Settings.
7Flyers, QR Signs & Coupons
🎨 AI Flyers
Go to Flyers and type a promotion (e.g., “Free Appetizer”). The AI generates a professional design in seconds with a unique QR code that tracks redemption rates.
📋 QR Signs
Generate a printable QR sign from the QR Signs page. Place it at your front desk so guests can scan and check themselves in — no staff needed.
🎟️ Coupons
Create targeted coupons with expiry dates. Each coupon gets a unique QR code per customer. Redeem them using the Scanner in the app (or enter the redemption code manually).
8The Recovery Loop
When you get negative feedback, don't ignore it. Converting a hater into a fan is the most powerful marketing you can do.
- Open the conversation in the Inbox.
- Send a personalized coupon directly in the chat to offer a make-good.
- When they return and redeem it, the system logs it as a “Recovered Client” — visible in your ROI dashboard.
📷 Scanning Coupons: When a customer returns with their coupon, use the Scan button on your mobile bottom bar (or go to Coupons > Scanner) to scan and verify the QR code instantly.
9Using RevIQ on Your Phone
RevIQ is designed mobile-first. Your phone is the fastest way to log visits and manage conversations on the go.
Bottom Navigation Bar
On mobile, you'll see a persistent navigation bar at the bottom of the screen with 5 tabs:
Home
Dashboard overview
Inbox
Customer messages
Log
Log a new visit
Scan
Redeem coupons
More
All other features
The “More” Menu
Tap More to access Reviews, Customers, Visits, Coupons, Flyers, Settings, Billing, Integrations, and Support.
Push Notifications
Enable push notifications when prompted so you get instant alerts on your phone for new messages, negative feedback, and important updates — even when the app isn't open.
📱 Pro Tip: Add RevIQ to your Home Screen for the best experience. On iPhone: Safari → Share → “Add to Home Screen”. On Android: Chrome → Menu → “Add to Home screen”.